A legal disclaimer
At Highwood Crossing, we stand behind the quality of every product we make. Your satisfaction matters to us, and we want you to feel confident when purchasing from our online store.
Refund Policy - Satisfaction Guarantee
If you are not completely satisfied with your purchase, we will work with you to make it right. Please contact us within 14 days of receiving your order so we can provide support, replacement, or a refund depending on the situation.
How to Start a Return or Request Support
Please contact our customer service team at orderdesk@highwoodcrossing.com with your order details. We aim to respond to all requests within 2 business days.
What to include in the Refund Policy
Returns & Exchanges
Because many of our products are food items, returns are assessed on a case-by-case basis. We may offer:
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A replacement product
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A store credit
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A refund to your original payment method
To help us resolve your concern quickly, please provide:
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Your order number
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A description of the issue
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Photos, if there is damage or a defect
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please notify us within 7 days of delivery. We will replace or refund the affected items at no additional cost to you.
Non-Returnable Items
For safety and freshness reasons, we cannot accept returns of opened or partially consumed food products. Unopened items may be eligible for return depending on the product and condition.
Shipping Costs
If the return is due to an error on our part (damaged, defective, or incorrect product), we will cover all return or replacement shipping costs.
For all other returns, customers may be responsible for shipping.
